Legal

Privacy Policy

Effective Date: December 5, 2025 · Last Updated: March 26, 2026

1. Introduction

Nexio Labs, Inc. (the "Company", "we," "our," or "us") operates the AI Decision Assistant known as Nexio General Copilot (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

  • Name and email address;

  • Username and password;

  • Profile information; and

  • Payment information (processed through secure third-party providers).

Usage Content:

  • Questions, prompts, and queries you submit to the Service;

  • Decisions and scenarios you describe;

  • Feedback, context and preferences you provide; and

  • Files, data or documents you upload.

2.2 Information Collected Automatically

Usage Data:

  • Pages visited and features used;

  • Time spent on the Service;

  • Interaction patterns with AI responses;

  • Device information (browser type, operating system, IP address); and

  • Cookies and similar tracking technologies.

Technical Data:

  • Log files and error reports;

  • Performance metrics; and

  • Session information.

2.3 Information from Third Parties

  • Social media profile information (if you choose to include accounts);

  • Payment processor information; and

  • Analytics providers.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • To provide, maintain, and improve the Service;

  • To process your requests and generate AI responses;

  • To personalize your experience; and

  • To communicate with you about the Service.

3.2 AI Model Training and Improvement

  • To train, test, and improve our AI models;

  • To enhance the accuracy and relevance of responses;

  • To develop new features and capabilities; and

  • To identify and fix errors or biases.

3.3 Business Operations

  • To process payments and manage subscriptions;

  • To detect and prevent fraud or abuse;

  • To comply with legal obligations; and

  • To enforce our Terms of Service and this policy.

3.4 Communications

  • To send service-related announcements;

  • To provide customer support;

  • To send marketing communications; and

  • To conduct surveys and gather feedback.

3.5 Analytics and Research

  • To understand usage patterns and trends;

  • To conduct research and analysis; and

  • To create aggregated, de-identified statistics.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party vendors who perform services on our behalf:

  • Cloud hosting providers;

  • Payment processors;

  • Analytics services;

  • Customer support tools; and

  • Email service providers.

4.2 AI Model Training

Your interactions with the Service may be used to train and improve our AI models. We take steps to:

  • Remove or anonymize personally identifiable information where possible;

  • Implement security measures to protect training data; and

  • Use aggregated data for model improvements.

You may opt out of having your data used for AI model training by contacting us at info@usenexio.com. If you have a separate agreement with us that restricts or prohibits the use of your data for training purposes, the terms of that agreement will prevail.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal process (subpoenas, court orders);

  • Law enforcement requests;

  • Protection of our rights, property, or safety; and

  • Prevention of fraud or illegal activity.

4.5 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Retention

5.1 Account Data

We retain your account information for as long as your account is active or as needed to provide the Service.

5.2 Usage Content

  • Conversation history and queries may be retained to improve the Service;

  • You can delete specific conversations and queries through your account settings; and

  • Deleted content may be retained in de-identified form for model training.

5.3 Deletion Requests

Upon account deletion, we will:

  • Remove your personal information from active databases, unless required to be retained by law;

  • Retain certain other information as required by law or for legitimate business purposes; and

  • Maintain de-identified data for analytics and model training.

6. Data Security

We implement appropriate technical and organizational measures to protect your information.

Limitations:

No security system is impenetrable. We cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Update your account details; and

  • Export your data (where technically feasible).

7.2 Deletion and Restriction

You may request to:

  • Delete your account and associated data

  • Delete specific conversations or content

  • Restrict certain processing activities

8. Cookies and Tracking Technologies

8.1 Types of Cookies

We may use the following types of cookies:

  • Essential Cookies: Required for Service functionality

  • Performance Cookies: Help us improve the Service

  • Functionality Cookies: Remember your preferences

  • Analytics Cookies: Understand usage patterns

8.2 Cookie Management

You can control cookies through:

  • Browser settings

  • Third-party opt-out tools

Note: Disabling certain cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. If so, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses;

  • Adequacy decisions; and

  • Your explicit consent where required.

10. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. AI-Specific Privacy Considerations

12.1 AI Training Data

Your interactions may be used to improve our AI models. This includes:

  • Questions and prompts you submit;

  • Feedback on AI responses; and

  • Usage patterns and preferences.

You may opt out of AI training at any time by emailing info@usenexio.com. Customers with a separate agreement that prohibits the use of their data for training are automatically excluded from AI training data collection.

12.2 Data Minimization

We encourage you to:

  • Avoid sharing highly sensitive personal information;

  • Not include confidential business information; and

  • Be mindful that AI interactions may be used for training.

12.3 AI-Generated Content

Content generated by the AI is not reviewed by humans unless:

  • You report a concern;

  • We conduct quality assurance sampling; or

  • Required for legal or safety reasons.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Your Rights:

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt out of the sale of personal information

  • Right to delete personal information

  • Right to non-discrimination for exercising your rights

Notice:

We do not sell personal information as defined by the CCPA.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

Legal Basis for Processing:

  • Consent

  • Contract performance

  • Legitimate interests

  • Legal compliance

Your Rights:

  • Right to access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

  • Right to withdraw consent

  • Right to lodge a complaint with a supervisory authority

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email:

info@usenexio.com

As consideration for you using the Service, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms.

As consideration for you using the Service, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms.